House Rules | Mind Body Collective

January 27.2024

These are Our House Rules which may change from time to time.


  1. Center Access: Virtual Office and Membership customers have access to Center during office hours (weekdays 8:00 a.m. to 8:00 p.m.) unless otherwise arranged in writing with Center management. We shall provide use of meeting rooms and private offices subject to availability and upon reservation only. We shall also provide business and administrative support services on demand (to the extent available). Use of these services may be subject to additional fees.
  2. Upon Move-In: We may ask You to sign an inventory of all accommodation, furniture, and equipment You are permitted to use, together with a note of its condition, and details of the entry codes issued to You.
  3. Signage: You may not put up any signs on the doors of Your accommodation or anywhere else visible from outside the room(s) You are using without written approval from the Center management team. We reserve the right to charge a fee for any signage and to specify its design to ensure it remains in keeping with the Center’s design.
  4. Our Property: You must take good care of all parts of the Business Center, its equipment, fittings, and furnishings You use. You must not alter any part of it.
  5. Keys and Security: Any keys or entry codes which We let You use remain Our property at all times. You must not make any copies of the keys, share your entry code, or allow anyone else to use them without Our consent. Any loss or misplacement must be reported to Us immediately and You must pay a reasonable fee for replacement keys or cards and for changing locks, if required. Access Devices (Keys, Cards, codes) to the Center, and offices are limited to the number of occupied workstations. Additional devices may be purchased for a one-time activation fee, fee is available upon request. Where applicable, all persons receiving access devices must complete the ID verification process, including two forms of ID, one being a photo ID. This rule improves security levels of the Business Center. If You are permitted to use the Business Center outside normal working hours, it is Your responsibility to lock the doors to Your accommodation and to the Business Center when You leave. This is to ensure the safety of individuals and property at the Business Center.
  6. Inclusive Visits: Any private office usage included in Your agreement is not cumulative, cannot be transferred in any way, and cannot be carried over to future months. Private office assignment is at Our sole discretion and all usage is subject to Our House Rules.

Use of the Business Center

  1. Entrances and Exits: You shall not leave open any corridor doors, exit doors or door connecting corridors during or after business hours for security purposes; and if You do so, it will be at Your own risk. All corridors, halls, and stairways shall not be obstructed by You or used for any purpose other than entering and exiting. You can only use public areas with Our consent and those areas must always be kept neat and attractive.
  2. Cameras: We use camera recording for security purposes.
  3. Name and Address: At Your request, We are happy to include Your name in the house directory at the Center. There may be a charge for this service. You must not use Our name in any way in connection with Your business. You may not use the Business Center as Your registered address for service-of-process. You may not use the Business Center address in any way without a written agreement.
  4. Phone Number: If phone service is part of your agreement, You agree the phone number(s) assigned to You is for Your use during the term of Your agreement. The phone numbers remain Our property and You have no contractual or vested interests in the present telephone service or telephone numbers provided by Us. You agree not to list the phone number in any “white or yellow” pages.
    • You cannot port phone numbers into or out of Our phone system. To use Your existing phone number with Our phone service, You agree to forward Your phone number to a phone number owned and assigned by Us.
  5. Employees and Guests: Your employees and guests shall conduct themselves in a business-like manner; proper business attire shall be worn at all times; the noise level will be kept to a level so as not to interfere with or annoy other customers; and You will abide by Our directives regarding security, keys, parking, and other such matters common to all occupants. No part of the office or Business Center may be used for overnight accommodation.
  6. Equipment: You shall not, without Our prior written consent, store or operate in Your office(s) or the Business Center(s), any computer (except a personal computer) or any other large business machine, reproduction equipment, heating equipment, stove, radio, stereo equipment, or other mechanical amplification equipment, vending or coin operated machine, refrigerator, boiler, or coffee equipment. Additionally, You must not conduct a mechanical business therein, do any cooking therein, or use or allow to be used in the building where the Business Center is located, oil burning fluids, gasoline, kerosene for heating, warming, or lighting. No article deemed hazardous on account of fire, or any explosives shall be brought into the Business Center. No offensive gasses, odors or liquids shall be permitted. No weapons concealed or otherwise, shall be permitted. The Business Center is intended to be used solely for office use.
  7. Electrical: The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only unless written permission to do otherwise was first obtained from Us at an agreed cost to You. If You require any special installation or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done at Your expense by the personnel designated by Us.
  8. Common Areas: You may not conduct business in the hallways, reception area, or any other area except in Your designated office without Our prior written consent.
  9. Shared Space: You shall not use the breakroom or other shared spaces for meetings or guests. Day offices or meeting rooms should be used to accommodate these needs, charged at the standard rates. You will not use or occupy more space than what is included in Your agreement. 
  10. Animals: You shall bring no animals into the Building other than service animals covered under the Americans with Disabilities Act (ADA). Service animals are defined as animals who have been trained to perform a specific job or task. Emotional support animals are not covered under ADA and are not allowed in the center. If a service animal becomes disruptive and You do not take effective action to control it, We may request the animal to be removed from the premises.
  11. Office Memberships: Office and Virtual Office customers receive Membership(s). Use of the Center is governed by the Membership terms and conditions. All members must check in at reception. Checking in will constitute a day’s usage against the Member’s allocated days per month.
  12. Client/Guest Policy: When booking a day office, a customer may be accompanied by one client/guest at a time unless otherwise agreed upon in writing. There is no charge for the day office client/guest. If additional clients/guests are needed, then please book a meeting room at the standard rate.
  13. Manufacturing and Storage: You shall not use the Business Center for manufacturing or storage of merchandise except as such storage may be incidental to general office purposes. You shall not occupy or permit any portion of the Business Center to be occupied or used for the manufacture, sale, gift or use of liquor, narcotics, or tobacco in any form.
  14. Locks: No additional locks or bolts of any kind shall be placed upon any of the doors or windows of the Business Center by You nor shall any changes be made to existing locks or the mechanisms thereof.
  15. Soliciting: You may only solicit other customers for business or any other purpose through center approved channels (e.g., through the website, noticeboards, and networking events held at the center).
  16. Your Property: All property belonging to You or any of Your employees, agents, or invitees, shall be at the risk of such person only and We shall not be liable for damages thereto or for theft or misappropriation thereof.
  17. Smoking: Smoking of any type i.e., nicotine, electronic, vaping or any other form, shall be prohibited in all public areas, including meeting and training rooms. No smoking shall be permitted at any time in any area of the Business Center (including open or closed offices).
  18. Harassment: You and Your officers, directors, employees, shareholders, partners, agents, representatives, contractors, customers, or invitees shall be prohibited from participating in any type of harassing, discriminatory, or abusive behavior to Our team members, other customers or invitees, verbal or physical in the Business Center for any reason. We have a zero tolerance policy towards any workplace harassment and violence. Any breach of this rule is a material breach of Your agreement (not capable of remedy), and Your agreement may be terminated immediately, and services will be suspended without further notice.
  19. Health and Safety: In order to ensure all Center users have a safe and secure working environment, You, Your employees and visitors must comply with all health and safety requirements set out by Us, by law and as are otherwise applicable to the Center. Therefore, in the event You expect to have multiple/numerous visitors, depending on the specific circumstances, We may require You to take an additional office or meeting room space at current rates to accommodate those visitors or those visitors may be refused access to the center. Please discuss any high-volume visitor requirements You may have with Your center team in advance.

Services and Obligations

  1. Furnished Office Accommodation: You shall not affix anything to the windows, walls or any other part of the office or the Business Center or make alterations or additions to the office or the Business Center without Our prior written consent.
  2. Facility Services: We are happy to discuss special arrangements for the use of the facilities outside the Business Center standard business opening hours or, the standard working days where the Business Center is located. There may be an additional charge for such special arrangements. This can be discussed at the time of arrangement.
  3. Pay-As-You-Use Services: We may at times offer additional services on a “Pay as you use” basis. All of the pay-as-You-use services are subject to the availability of the Center staff at the time of any service request. We will endeavor to deal with a service request at the earliest opportunity and provide the additional service You require, but We will not be held responsible for any delay.
    • If in Our opinion, We decide a request for any pay-as-You-use service is excessive; We reserve the right to charge an additional fee based on the time taken to complete the service. This will be discussed and agreed between Us and You at the time You make such a request.
  4. Service Availability: Services provided by the Center will be available during standard business opening hours. Internet access and phone lines are also available after hours and weekends.
  5. Mail Acceptance Policy: We will not accept any items exceeding 4.5 kg (10 lbs.) in weight, 46 cm (18”) in any dimension, 0.03 cubic meters (1 cubic foot) in volume or if it contains any dangerous, live or perishable goods and We shall be entitled in Our absolute discretion to return any uncollected items or refuse to accept any quantity of items it considers unreasonable or unlawful. Items of larger size will only be accepted upon mutual prior agreement. We do not guarantee or assume responsibility for any of the services hereunder.
    • To prevent Our facility or address from being used in connection with possible fraudulent activity or activity potentially in violation of laws or governmental regulations, We will not forward mail received on Your behalf outside of the US or Canada. We reserve the right to immediately suspend services and/or terminate the agreement if We determine Our facility or address is being used in connection with possible fraudulent activity or activity potentially in violation of laws or governmental regulations.
    • We may charge an administrative fee if We feel there is an excessive volume of mail received and processed by Our team on Your behalf.
  6. Know Your Customer (KYC) Requirements: For some services We provide, local regulation may require that We obtain confirmation of personal and business identification/documentation from You. Where this is a requirement, We will only be able to commence those services You have contracted for once You have provided the requested information.
  7. Fair Usage: Where unlimited services (e.g., telephone calls, printing, scanning etc.) are included within a service package, these are subject to a fair usage as defined by us. We reserve the right to limit or withdraw your use without notice if we feel you are in breach of fair usage.

Our Services Agreement

  1. Cross Default: You agree that, if you are in default under any agreement with us (or with any of our affiliates), we may, without prejudice to any other rights, withhold any services to be provided under this agreement with respect to such default (including access to any accommodation). We may use any funds held by way of retainer under this agreement to discharge any unpaid sums due to us (or our affiliates) under any agreement with us (or with any of our affiliates).
  2. Online Account/App: All Day Office and Meeting Room bookings, copies of Your agreement, correspondence and a downloadable statement of account are available online within the scheduling app and our website unless arranged differently at the start of your contract. These are accessible at Your convenience to actively manage your account. If your membership subscription was purchased through the website, all administration of Your agreement can be managed online through Our website or the Acuity Scheduling app. You can log into Your online account by going to our website and clicking ‘Login’, found in For Practitioners submenu at The smart phone app is also available in both the Apple and Android stores.
  3. Company Name Change: If there is a need to change the name of Your company, requests must be made in writing by email to
  4. Company and Contact Information: It is your responsibility to keep the information and key contact details we use to communicate with you up to date through the app or online account. This includes but is not limited to email addresses, phone numbers, and company address.
  5. Subordination: This agreement is subordinate to Our lease with Our landlord and to any other agreements to which Our lease with the landlord is subordinate.
  6. Virtual Office Services: Virtual Office services are provided per company name. Customers wanting Virtual Office services for more than one company name will need to purchase a Virtual Office service agreement per company name.
  7. Termination: We reserve the right to immediately restrict services, cancel renewal, and/or terminate the agreement if We determine Our facility or address is being used in connection with possible fraudulent activity or activity that may be a violation of laws or governmental regulations. We have the right to terminate the Agreement immediately if You are or become (i) identified on the Specially Designated Nationals and Blocked Persons List maintained by the U.S Department of the Treasury Office of Foreign Assets Control (“OFAC”) or on any similar list (collectively, the “List”), or (ii) a person, entity, or government with whom a citizen of the United States is prohibited from engaging in transactions by any trade embargo, economic sanction, or other prohibition of United States law, regulation, or Executive Order of the President of the United States.


  1. Activation Fees: There will be a one-time, non-refundable per-occupant fee for Office customers, and a per-location fee for Virtual Office customers. This fee will cover all aspects of onboarding, administration, and setup. For Office customers, there will be a fee for each new occupant added. If there is no occupant, one activation fee will be charged. If there is a move to a different office in the same location no fees will be assessed if the occupants do not increase. For moves to a new location (at Your request) all occupants will be assessed a fee as they will have to be set up again at the new location. If You switch product (e.g., change from Virtual Office to Office) You will be charged the relevant activation fee for the new product.
  2. Standard Services: The standard fee and any fixed, recurring services requested by You are billed in advance. Where a daily rate applies, the charge for any such month will be 30 times the standard fee. For a period of less than a month the standard fee will be applied daily. All services will renew automatically at the prevailing market rate. If You would like to stop a recurring service, please speak with Your community team; they will be able to remove the service starting from the next calendar month from Your request.
  3. Pay-as-You-use (one-off) Services: Fees for pay-as-You-use services, plus applicable taxes, in accordance with Our published rates which may change from time to time, are billed in arrears.
  4. Mainline Answering: The ‘main line answering’ service at the Center is not intended for main sales lines, large marketing campaigns, call centers and/or main customer support lines. If a client calls the mainline asking for you specifically, we will direct them to the contact information that you provide in our directory. We reserve the right to charge an additional fee of $1.00 per call, should Your business exceed 30 calls in a month.
  5. Coffee & Tea/Kitchen Amenity Service (where available): Allows You and a client access to self-service water, coffee, and/or hot beverages. We ask that you please be mindful of others and maintain cleanliness and tidiness at beverage and kitchen amenity stations. If you are hosting clients in a class or group format, you may purchase additional beverages as a Pay-as-You-use service.
  6. Cleanliness of facilities: We will maintain weekly housekeeping services for the facility. In consideration for the comfort of other members and your clients, we ask that you do your best to support a clean space in the offices, common areas, and restrooms. Once you have finished your office use, please ensure that you leave it in a good condition for other members who will be using the space. Please alert Center staff if you find an office or common area in an unacceptable condition. 
  7. Office Restoration Service: If we find that you have left the space in unclean or unreasonable condition, a fee of $4.00 per square foot for each occupied office will be charged upon Your departure or if You, at Your option, choose to relocate to different rooms within the Center. We reserve the right to charge additional reasonable fees for any repairs needed above and beyond normal wear and tear.
  8. Late Payment: Late fee dates will vary based on the type of service/invoice provided. If You do not pay fees when due, a service fee and an administration fee of $25 plus 5% of the overdue balance will be charged on all overdue balances under $1,000. For balances equal to or greater than $1,000 a service fee and administration fee of $50 plus 5% of the overdue balance will apply. If You dispute any part of an invoice, You must pay the amount not in dispute by the due date or be subject to such late fee.

If your account becomes grossly overdue, you may be charged further collection fees we incur in administering your account.

  1. Disputes: If you dispute any amount in an invoice, you must give us prompt written notice of the disputed amount. You have the duty to prove the disputed amount was billed in error and, if there is an actual billing error, we shall correct it with a separate credit note, and any remaining valid amount due will be payable on receipt. If you fail to prove an error in the billing, the disputed amount shall be considered as undisputed, due immediately and subject to applicable late fees.
  2. Insufficient Funds: You will pay a fee of $50, or the maximum amount permitted by law, for failed payments due to declined credit cards, insufficient funds from direct debit payments, or returned checks.
  3. Deposits and Refunds: For Office customers, deposits are calculated at two times the agreed monthly fee during the term, unless otherwise agreed in writing. For Virtual Office, deposits are calculated at least one-time the agreed monthly fee during the term, unless otherwise agreed in writing. For security, We will only return funds and deposits via bank transfer, ACH, or check.
  4. Deposit Maintenance Fee: Any retainer or customer account with a credit balance not claimed after 120 days will each be charged a monthly $50 account maintenance fee.


  1. Mail: You release Us from any liability arising out of or incurred in connection with any mail or packages sent or received on Your behalf. We hold no liability over loss or damage of delivered or any transit goods.
  2. Services: You are liable for all fees and any other amounts for which services are requested or rendered regardless of whether a payment made by any particular medium is declined or rejected in whole or in part. If requested by Us, You will immediately pay by an alternate form of payment accepted by Us.

Force Majeure

  1. Force Majeure: We shall have no liability to You under this agreement if We are prevented from, or delayed in, performing Our obligations under this agreement or from carrying on Our business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, disease or quarantine restrictions compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers or subcontractors. Our obligation to perform Our obligations shall be suspended during the period required to remove such force majeure events. We shall notify You as soon as reasonably possible of the force majeure event and propose a suitable alternative accommodation (if any) in the same Business Center or in another available business center.

USPS Regulations

  1. USPS Regulations: For Virtual Office members, You acknowledge We will comply with the USPS regulations regarding Your mail. You must also comply with all USPS regulations. Failure to comply will result in immediate termination of this Agreement. If this Agreement is for a Mailbox Plus program, You must complete a separate U.S. Postal Service Form 1583 (“Form 1583”) to receive mail and/or packages at the Center. You acknowledge this Agreement and Form 1583 may be disclosed upon request of any law enforcement or other governmental agency, or when legally mandated. You must use the exact mailing address, inclusive of the Private Mailbox designation, without modification as set forth in Section Three (3) of Form 1583. Your mail must bear a delivery address containing at least the following elements, in this order, (i) Intended addressee’s name or other identification, (ii) Street number and name, (iii) secondary address, (iv) “PMB” or # and Your designated PMB number, and (v) City, State and ZIP Code (5-digit or ZIP+4). USPS may return mail to the sender without a proper address. When Your agreement ends, You agree not to file a change of address form with the USPS.

IT and Technology Policy

  1. Introduction: This Policy applies where You wish to use Our Telecommunication and Internet connectivity services and equipment.
    • We are considered a Downstream Service Provider (DSP), which means We provide a personalized connection to the Internet which is managed and protected via a firewall.
    • Our Internet service provides You with an Internet connection supporting regular business activity such as web browsing, the ability to send and receive electronic communications, access to business applications and the like.
  2. Our Internet and Telecommunications
  1. Content: You acknowledge We do not monitor the content of information transmitted through Our telecommunications lines or equipment, which includes, but is not limited to, Internet access, telephone, fax lines and data lines (“Telecommunications Lines”). You further acknowledge We are merely providing a conduit for Your Internet transmissions, similar to a telephone company, and We accept no liability for the content of transmissions by You.
  2. Restrictions: Our Internet service may be used only for lawful purposes and shall not be used in connection with any criminal or civil violations of state, federal, or international laws, regulations, or other government requirements. Such violations include without limitation theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; violation of export control laws or regulations; libel or

defamation; threats of physical harm or harassment; or any conduct constituting a criminal offence or gives rise to civil liability. You are responsible for maintaining the basic security and virus protection of Your systems to prevent Your use by others in a manner which violates the Service Agreement. You are responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

  1. Interference: You cannot interfere or install equipment that interferes with or disrupts the functioning of Our own equipment or the equipment of Our other customers. This will be considered as a breach to these house rules.
  2. Security Violations: You are prohibited from engaging in any violations of system or network security. Our internet service may not be used in connection with attempts – whether or not successful – to violate the security of a network, service, or other system. Examples of prohibited activities include, without limitation, hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software. We reserve the right to suspend the Internet access upon notification from a recognized Internet authority or ISP regarding such abuse. We may disconnect Your equipment and withhold services if We consider Your hardware or software is, or has become, inappropriate for connection to Our network. You are responsible for Your own virus or malware protection on Your systems and hardware.
  3. Our Internet: Services are only available at the Center and connection to Our network is only permitted at the Center or via Our provided services. You must not create any links between Our network and any other network or any telecommunications service without Our consent.
  4. Revisions to this Policy: We may modify this Policy at any time, with or without notice.
  5. DISCLAIMER OF LIABILITY FOR DATA: We take no responsibility for personal or other third-party data that belongs to customers and is left on Our copiers or visible on the network.
  7. DISCLAIMER OF INDIRECT DAMAGES FROM LOSS OF SERVICE: We do not provide any service level agreement to You regarding provision or loss of service for Your Internet services. We shall not be liable for any indirect damages, including lost profits, arising out, or resulting from any loss of service or degradation of connectivity/access to the Internet with the Service Agreement, even if the other party has been advised of the possibility of such damages. The foregoing shall apply, to the fullest extent permitted by law, regardless of the negligence or other fault of either party.

Additional Clauses for Common Spaces

  1. Common Spaces:
  1. Access: Members will have access to the Center between 8:00am – 8:00 pm Monday to Friday, or such time as is agreed with Us. Outside of these hours the area will be closed and secured. We, however, are entitled to reserve parts of the Center at any time.
  2. Fair usage – Meditation/Group Room: The Meditation Room is designed to be enjoyed by You for quiet meditation and work. It is available only when the room is not being used for a scheduled community class. During the available times, we ask that all those who enter practice silence. We reserve the right to ask individuals to leave the space if there is disruption due to talking or other noise. If We feel Your use of the space is impeding other members from having fair use of the space, We might ask You to adjust Your membership or moderate Your use. If You are leaving a seat, please take Your belongings with You. We reserve the right to move Your belongings if left too long.
  3. Fair usage – Loft: The Loft is designed to be enjoyed by You for quiet reading or reflection. It is available for open use only when the Group room is not being used for a scheduled community class. During the available times, we ask that all those who enter, remove their shoes and practice silence. We reserve the right to ask individuals to leave the space if there is disruption due to talking or other noise. If We feel Your use of the space is impeding other members from having fair use of the space, We might ask You to adjust Your membership or moderate Your use. If You are leaving a seat, please take Your belongings with You. We reserve the right to move Your belongings if left too long.
  4. Events: Events can be hosted in various areas within the Center. If You are interested in holding an event, please ask reception for further details. Setting up and dismantling an area of the Center for an evening event should only take place after 3pm in order to prevent noise disturbing other members.
  1. Breakroom usage: The breakroom is generally open during office hours. Each member is required to clear away consumed food and drinks and leave the area clean for other members. 
  2. Food and Drink: Any food and drink, including alcoholic beverages, brought in from outside the Center should be consumed responsibly. All members or guests consuming alcohol must be above the local legally approved drinking age. We are not responsible for injury, damage or other incidents related to alcohol consumption within the Center. Anyone who appears to be intoxicated will be asked to leave the premises.

Additional clauses for The Mind Body Collective

  1. Commit to our Code of Ethics: The entire MBC community — including employees, members, guests, and collaborators — must commit to and abide by our Code of Ethics. MBC is a respectful and hate-free environment, and the Company has a zero-tolerance policy for abusive, harassing, or discriminatory behavior in the space.

  1. Hours of Operation: All Office members will have access to the MBC between 8:00am and 8:00 pm Monday to Friday or such time as is agreed with The MBC.

  1. Guest/Client Policy: Office Members are permitted to bring up to 1-2 guests at a time to their office space during their scheduled office hours. Any higher volume of visitors must be discussed with the Center Team and approved in advance. 

A conference room booking includes guests up to the capacity of each room at no additional cost. In conference rooms, guests are allowed in the space for the duration of their conference room booking.

All clients/guests must be registered, checked-in at the front desk. All guests must be accompanied by a member at all times in the back offices and conference room. A member’s clients/guests may enter the reception area without that member being present only if they are awaiting an appointment with the member. 

Guests are not permitted to use member only areas, such as the breakroom.

  1. Photography: The MBC reserves the right to (i) photograph or take video of you while in the space and (ii) use such images or video for any marketing and social media purposes in its sole discretion unless you otherwise provide the general manager with written notice that you do not want to be photographed or have video taken of you for marketing purposes.

  1. B.Y.O. Food & Drink: Outside food, drink and delivery are permitted. Members are responsible for receiving their deliveries and cleaning up after themselves. 

  1. Contact Information: The following is our contact information. We will accept written communication by mail or email as referenced below: